Hi, I'm Diana De Jesus. I help individuals and startups accelerate their Customer Success journey.

I'm a paralegal/bartender turned Customer Success expert in the B2B SaaS space. I've done a little bit of everything but what I do know if that I love helping others thrive by sharing my learnings. 

Through my blogs (Keep The Customer and The Customer Success Project), LinkedIn, TikTok, and YouTube, I've been able to amplify the importance of Customer Success and have helped hundreds of people land a CS job, become better CSMs and help companies start up their CS departments. 

 

My Services.

 

For Customer Success Managers 

My 1:1 sessions are designed for Customer Success Managers who want to: 

  • Build strong value-driven relationships with their customers 

  • Learn tactics to implement when dealing with difficult customers, at-risk accounts and working cross-functionally

  • Present in a more authentic and engaging way   

For Early Stage Startups

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Is it time for Customer Success at your company? I work with startups on: 

  • Aligning their Customer Success approach to their business model and values 

  • Implementing the initial Customer Success structure in a low-cost but scalable way 

  • Assisting with initial hiring, coaching and team training 

For Future Customer Success Professionals

Let's help you land that Customer Success job! Through our 1:1 session you'll learn: 

  • How to build a job search game plan that aligns with your experience, skills and strengths

  • Ways to optimize your resume, cover letter and LinkedIn to increase your chances of landing interviews

  • How to prepare for interview questions and Customer Success presentations 

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"I just landed my first customer success job and YOU were the spark of everything!"

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