Customer Success Leader /
Self-Advocacy Champion  

I'm a Latin-American professional with over a decade of experience in B2B SaaS. I focus on enhancing customer success teams' performance through strategic training and coaching. My contributions have been recognized in the field, earning me accolades as a Top Customer Success Strategist and Influencer, with features in Forbes and Business Insider.

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I have a strong online presence where I share my knowledge, underscore the importance of customer success in business achievement, and discuss my journey in the SaaS industry. My work has led to collaborations with notable companies like Slack, Teal, and IBM in their media initiatives.

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Driven by a commitment to professional growth, I founded The Customer Success Project. This initiative aims to elevate Customer Success professionals by providing them with educational content, personalized coaching, and team training to advance their careers.

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Additionally, I advocate for the importance self-advocacy and working out loud. I believe this practice is crucial not only for career advancement but also for personal development.